Paying for Premium but only getting Free

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Paying for Premium but only getting Free

BriZink
Newbie

Hi,

 

I have been paying for spotify premium but only getting the free version.  I have signed out and uninstalled the program on my phone and computer but it still says I just have spotify free.  I can't figure out where to go to just cancel the payment and be done with it and don't want to continue to pay for something I'm not getting. 

1 Reply

Re: Paying for Premium but only getting Free

atom1989
Community Legend

Hello and welcome.

Please contact customer support.

 

https://www.spotify.com/lv/about-us/contact/contact-spotify-anonymous/
or Twitter @SpotifyCares

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

If my post helped you to fix your problem, please press "Accept as Solution" button.
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