Paying for Premium, but still have Free account

[Chieluzz]

I have a Premium account a long, long time. I paying for this account. 

In the mean time: 

* Still have advertising. 

* Still missing premium functionalities. 

I Can't contact with spotify in any way. There is no emial, no chat, no telephone.  

I tried all the suggestions on ther help pags, but there is nothing. 

Still paying, paying, paying, 

And the Still ask me " Do you want a Premium account?"

I HAVE allready a PREMIUM. 

What can I do? 

[jsannn]

Hello @Chieluzz

It sounds to me like you have 2 accounts (sometimes people create second account by mistake) and you are using the free one. Don't worry, there are few things you can try:

• Check your subscription page. Your status should be Premium. 

• If you're on Premium, try signing out and back into the app. 

• If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It will then take you through a survey to point you in the right direction

[Chieluzz]

Hello Jsannn, 

Thanks for the reply. I noticed that there is a second subscriptoin indeed. 

In june I tried to connect my first acoount to facebook. Instead of that, I created a new account.

The old one with all my playlists is now a free subscription. What is the best stragety to solve this?

[jsannn]

Hey, glad you figured it out. So there are two ways to handle that since premium subscription can't be transfered between accounts:

1. Cancel the premium subscription and then subscribe on your free account
2. Or get in touch with Spotify support by using the contact form or message @SpotifyCares on Twitter and ask them to transfer all your music and playlists to your premium account and then close your free one