Paying for free account since 12-2016

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Paying for free account since 12-2016

Liandra
Newbie

NPlan

Free/Premium

Country : Netherlands

 

Device

Iphone

 

My Question or Issue

 I am not a Spotify user but i have registered ones on a free trial. Now i see on my bank account that i pay €9,99 since 12-2016 monthly. I only use one email adress since 10 years or so. Is it possible which account belongs to the monthly payments? I can upload a picture of payment if nessecary. I hope someone can help me out because this has cost a lot of money €200 up till now.917CCF61-F018-4482-809F-5A83763F53C8.png

 

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1 Reply
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Re: Paying for free account since 12-2016

Rock Star 6
Rock Star 6

Hey @Liandra,

 

Welcome to the community!

 

I'm sorry to hear that you’re being charged unexpectedly. I'd recommend taking a look at the "Why have I been charged?" support article for some more help with this.

 

Let me know if you have any questions. Happy listening :)

NoahRock Star 6
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