Paying for premium but can’t access

[koernersteel]

I’m paying monthly for a premium subscription but when I access my account it is only the free version is available.  I no longer have access to premium even though I am paying for it.  I have emailed in a contact form about a month ago but no one has contacted me and I’m still being charged. 

[Aimee_T]

Hi @koernersteel! Welcome to the Spotify Community.

There are a couple things that could have happened, we’ll help you get to the bottom of it. Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.

If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?

If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one by accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks!