Welcome to the community, Matty18!
I've pasted below some instructions from this thread:
- Check your subscription page. Your status should be Premium.
- If you're on Premium, try signing out and back in.
- If it says Free, check the receipt we emailed you.
- Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
- Once signed in, please follow the instructions in this article.
If this didn't work, please reply back! 🙂
Did my reply look like it was a solution to your problem? If so, please click ACCEPT AS SOLUTION so others can find this answer too!Carter McCulloch: listening on Windows, iOS, PlayStation.
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