Paying twice for one account

[Beadman]

Hi

My bank statement is showing two payments for Spotify premium per month - for many months and I only have one account.  My Itunes statement only shows one payment.  I have the only family itunes account making payment.  

Please can somebody rectify this.

Thanks

[JuanSebastian]

Hi @Beadman!

We'd recommend checking this guide. It might help you find out why you were double charged.

Let us know if you have other questions. 

[Beadman]

This did not answer the problem. There is only one account and the charges
are on different days

Thanks

[Beadman]

Is anyone able to deal with this issue or should I contact my bank? It seems the moderator is most likely a bot that will just pick up key words and refer me to other messages. I need to speak to a human please

thanks

[Beadman]

Please can you tell me how to contact the accounts team or anyone that can help?