Paying with a visa gift card isn't working

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Paying with a visa gift card isn't working

SarahManning
Casual Listener

I'm trying to pay for the 0.99 for 3 month premium with a visa gift card, but it's not working. The card is activated, I called visa and they don't see any problems from their end, and all the information is filled out properly when I try to pay. It just keeps saying that my card provider must be having a bad day every time I try to register.

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MattSuda
Rock Star 24
Rock Star 24

Sorry, but Spotify does not accept prepaid credit cards (also known as credit card gift cards)

 

Spotify is a subscription service that auto renews unless you cancel and therefore does not support prepaid cards.

 

If you wish to subscribe to premium you will have to use one of the other listed payments.

MattSudaRock Star 24
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supercarrie333
Newbie
I GOT IT TO WORK!!!! if you register your visa gift card online at www.giftcardmall.com/mygift then go onto the spotify website and update your payment method but just put in your registered visa gift card.. it should work!! it did for me at least! hope this helps :))

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Solution!

JaySmith96
Newbie

I used a gift card before, in September 2017, it's now December and all of a sudden the same type of card doesn't work?

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23 Replies

atom1989
Community Legend

Hello.

 

I suggest you to contact customer support.

 

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact
or Twitter @SpotifyCares

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.

If my post helped you to fix your problem, please press "Accept as Solution" button.
Solution!

MattSuda
Rock Star 24
Rock Star 24

Sorry, but Spotify does not accept prepaid credit cards (also known as credit card gift cards)

 

Spotify is a subscription service that auto renews unless you cancel and therefore does not support prepaid cards.

 

If you wish to subscribe to premium you will have to use one of the other listed payments.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Erenollet
Casual Listener
I've used prepaid cards before but it's all of a sudden not working. I wish there was an alternative to a credit card.

Tfujimoto3
Newbie

Visa says that you can use visa gift cards where ever visa is excepted. But it doesn't work. 

Gswinds
Casual Listener

I got a Pre Paid Visa and hooked it up to my Spotify account for the monthy subscription and this was in November the card was no more then $20 and its still active so should i cancel the Subscription and update the information?

llabista606
Newbie

Are you sure? Because my friend used a prepaid card during 2016, but you placed that message during 2015. I tried using a prepaid card today, and it isn't working in 2017. Hmmm....

Gswinds
Casual Listener
It was worth $25 and was used for 4 months until I thought about it so I don't know how it was still being charged

UpsetCustomer93
Casual Listener
My purchase went through on 12/25 for 9.99 3mo/premium, and all of a sudden I no longer have premium nor is there a receipt on my account,the gift card was only $25 so I dont even have it anymore to check with visa.
Solution!

supercarrie333
Newbie
I GOT IT TO WORK!!!! if you register your visa gift card online at www.giftcardmall.com/mygift then go onto the spotify website and update your payment method but just put in your registered visa gift card.. it should work!! it did for me at least! hope this helps :))

View solution in original post

anon58
Newbie

Spotify makes it perfectly clear that they do accept pre-paid cards issued by Visa. This includes gift cards.

 

"We do accept pre-paid cards issued by Visa, MasterCard, American Express, and Discover."

https://support.spotify.com/us/account_payment_help/subscription_information/payment-methods/

Solution!

JaySmith96
Newbie

I used a gift card before, in September 2017, it's now December and all of a sudden the same type of card doesn't work?

View solution in original post

emspencerrr
Casual Listener

its annoying

kaitlyn_dnae
Newbie

I have payed foro spotify through visa gift cards for two years and in December 2017 mine wont take it anymore either. This link ( https://support.spotify.com/us/account_payment_help/subscription_information/payment-methods/ ) states that it DOES accept pre-paid cards... not sure why now it is not accepting

katgongora
Roadie

https://support.spotify.com/us/account_payment_help/subscription_information/payment-methods/

 

This needs to be updated then, because it says that Visa prepaid cards are accepted. 

Erenollet
Casual Listener
I got a prepaid card for Christmas and it still wouldn’t accept it, so they either need to accept it like they say or update their website.

Sonya_canada
Newbie

Just called visa and it says it because they have auto renewal on which is why prepaid no longer works.  They will need to turn this off apparently to get it to work.  This doesn’t make sense if people don’t want or have a credit card on the system this should be an option. this is still money and should be accepted based on the links everyone is posting. Not sure how to contact the company to get this turned off. It was working for us until this month. 

Shelbybertrand
Newbie

I havent tested this but just an idea, you could use your prepaid card to buy a Spotify gift card then use the gift card to update your premium .

 

emspencerrr
Casual Listener
this is helpful ty

mayaknows14
Newbie

It worked for me too... there really wasnt any difference between paying normally and with my vanilla gift card

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