Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Payment Failure everytime

Payment Failure everytime

Hi having an issue trying to pay for the premium service with the 30 day free trial.

First I tried my PayPal account in Euro. Failed.

Second I tried my PayPal defaulting to my Visa card. Failed

Third I tried my Visa Card. Card Declined. (Balance is fine)

Last I converted my PayPal balance from Euro to US Dollars. Failed.

I mailed customer support but haven't heard anything back.

Any one help here?

Reply
2 Replies


@GaryTuohy wrote:

Hi having an issue trying to pay for the premium service with the 30 day free trial.

First I tried my PayPal account in Euro. Failed.

Second I tried my PayPal defaulting to my Visa card. Failed

Third I tried my Visa Card. Card Declined. (Balance is fine)

Last I converted my PayPal balance from Euro to US Dollars. Failed.

I mailed customer support but haven't heard anything back.

Any one help here?


Hi,

 

What country is it set to in your Spotify profile? Your paypal/card must match this country or the payment will fail.

My country code is correct, however any charge less than a dollar WILL NOT GO THROUGH! How can you make it work???

Suggested posts