Payment Failure

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Re: Payment Failure

meganh007
Community Legend

My apologies-- I believe I misspoke. I can't seem to find the address either. This link, though, should help you contact the company support. 

 

https://support.spotify.com/contact-spotify-support/



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Re: Payment Failure

LaoTze151
Regular
Thanks! :D Listen to Kevin Gates - Tomorrow

sweet tune!

I will keep hunting! Thanks for the encouragement!

Re: Payment Failure

calecalese
Casual Listener
Thank you for that link. Now I'm just waiting for an anser.

Re: Payment Failure

meganh007
Community Legend
No problem. Glad I could help. Good luck, and I hope you get it figured out!(:


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Re: Payment Failure

meganh007
Community Legend
One quick thing- check your bank / credit card policy or settings. Some new cards won't complete transactions to unknown, uncommon, or obscure charges. You might have to manually allow a payment to Spotify, or check with your bank about the issue.


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Re: Payment Failure

calecalese
Casual Listener
Yeah, I called The bank first and they checked the logs but couldn't find any requests for payment from Spotify. So the error is somewhere before the bank...

Re: Payment Failure

meganh007
Community Legend
Gotcha. Just wanted to make sure we've covered all our bases!(:


If I helped you, likes please!
If I answered you, Accept as Solution!!
What's a Spotify Rock Star, and how do I become one?

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Re: Payment Failure

kristentruong
Casual Listener

None of these solutions workedd, and I have tried a 3 Visas and A wells Fargo Card.

Re: Payment Failure

thelastjudge
Newbie

I have been getting an error too and I can't link my card to spotify. My card is not expired and it has a security code. The bank is not blocking anything and have no logs. I have been retrying for days and I tried linking paypal but I get the same error. My paypal is verified and is the same country as in my Spotify profile. Please help. For reference, here's the error: 

  • "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."

Thank you.

Re: Payment Failure

prerdo
Casual Listener

Same here. Problem with my prepaid card.

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