Payment OK. No Premium yet

[allyasd]

The frist payment was paid into my account but I still do not have premium access.
And its strange that the promotional option says that I will pay R$1,99 for 3 months in sequence and then it will cost 14,90. But at the first time I got charged 14,90!!

Here is the document proving payment: on the attachment

Thank you in advance!

[cabopolon]

I have the same problem

[iamleek]

@allyasd,

Hm, make sure you contact Spotify about this problem. This is very strange. Try signing out off all devices and sign back in. It usually takes awhile to update your status. If this doesn't work, definitely contact Spotify.

[allyasd]

How can I contact them?

[allyasd · Accepted solution]

When did you pay? And did you find some contact sector to contact spotify?

[iamleek · Accepted solution]

@allyasd,

Please follow the following link: https://support.spotify.com/uk/?utm_medium=www_header&utm_source=www.spotify.com

Open a case. They usually reply within 24 hours.

[allyasd]

Now its ok THAKYOU.

[iamleek]

@allyasd,

Glad I could help!