Payment didn't go trought

[jesusyescas05]

I'm from Mexico
I just pre paid my subscription in a "Oxxo" but my account is still on pause

[sakura08]

I'd suggest you to contact Spotify directly through their Contact form, so they can check your account from their end, and to provide you better assistance.

You may also reach them through their twitter account @SpotifyCares, or through their Facebook page.

I'm sure they'll be happy to assist you there. Have an awesome day 🙂

P.S. I'm not a Spotify employee

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

[RodrigoPalma · Accepted solution]

Hey, @jesusyescas05! Welcome to the Spotify Community!

The payments through Oxxo take up to 72 hours to process.

Let us know if you're still on Free by then 🙂