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Payment failed

Payment failed

I got an email saying my account paused due to payment not going through but bank say no issues? Tried to re enter card number and it says there is a problem?
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2 Replies

 

@Pennyrum

 

You should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosSpotify Star
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