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Payment failing on 3 different cards

Payment failing on 3 different cards

Hi Guys,
I think there might be an issue with my account, Spotify oddly advised it wasn't able to take my student subscription fee a couple of days ago and ever since I have been unable to change my payment method.

It is advising "oops! There is an issue connecting to the bank" for three different cards from three different providers and I'm now worried about losing my premium access. I've tried changing it on both mobile web and desktop web versions of the website and I log in via Facebook.

Can anyone help?
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1 Reply

Hey @user-removed, welcome to the Spotify Community!

 

Does your payment card meet these requirementsIf it does, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what's happening.

 

Let us know how it goes and if you have any other questions.

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