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Payment issue

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Payment issue

Newbie

I have a payment issue, i dont know the email address of the account i am paying for. I want to cancel the payment, but i cant because i dont know which account it is. I need help to cancel the spotify premium account. Can you help me?

 

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Re: Payment issue

Community Legend

Hi @Sameen. Sorry to hear that you're having this issue. Spotify support should be able to help you resolve it. Please fill out the online contact form to create a ticket with Support. If, for whatever reason, you cannot use the form, or would prefer not to, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.


Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling. Best of luck, and please don't hesitate to reach out if you have any other questions or concerns. Cheers!

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