Payment issue.

[Ethan27]

I recently purchased a £9.99 premium subscription via mobile credit. I recieved a receipt confirming that it had gone through. For about 7days, i had premium. Then i open spotify and recieve an advert and no option to choose the song i wanted on and it said i had free subscription even though i had paid. I have attached the screenshots of the receipt. Any help? Thanks.

[MonicaM_Bogota · Accepted solution]

Hi, @Ethan27!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Don't hesitate to drop us a message if you need extra help.

Have a great week 🙂