Payment issues

[Apetitt86]

I got an email that my payment failed but when I check my bank account I've been charged for it before I even received the email. What do I do? I don't want to be charges more than once.

[Peter__]

Hey @Apetitt86 🙂 

It is possible your first payment failed, then Spotify retried and it went through but the email was delayed. If your subscription status is still showing correctly on your online overview and you have only been billed once then I wouldn't worry about it. 

If you do get billed again, don't panic, Spotify won't let you be out of pocket. Just get in touch with the customer services team directly using the online contact form and they will be able to get it sorted out for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.