Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Payment method Credit card, Can't pay with Nubank card

Payment method Credit card, Can't pay with Nubank card

I was trying to purchase spotify family with credit card but receiving the same response all day "try later or try another method" something like that. So I purchased from Steam a game, just to see if it was a problem with my credit card, and no, it is not. I am using Mastercard's Nubank credit card, and I know Nubank is a new bank in my country, so it could be this the problem?

 

 

***Se alguém da comunidade for brasileiro e puder me ajudar, acredito que terei mais facilidade. 

Reply
1 Reply

Hey @lucasarsantos

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

 

Also, try in a different device (computer, tablet, etc.)

 

Hope it helps. 🙂

 

Card_Problems_Instagram4B.png

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts