Payment method Issues. Unable to upgrade to family plan

[raul-ruiz]

I can't change my payment method, and I'm about to cancel my old credit card, but I want to continue with the service. So I need to know what am I supposed to do to be able to change my payment method. I have tried with two different credit cards and it says that it can't be done. 

I wanted to suscribe to de family plan, but I'm unable to do so for the same reasons. 

It is not a bank problem, I have talked to them, and I also was able to change my payment method on my Netflix account.

[Ox1]

Hello!
Please try clearing your browser cookies and cache and try a different browser.
Tell me if it worked, please 😉 Have a great day!

[raul-ruiz]

I tried both, clearing cache and in a different browser but still was unable to change my credit card or to suscribe to the family plan... If you have any other ideas, that would be awesome.
Thanks for the help, though.

[Ox1]

Hello!
Sorry for the inconvenience 😞 Please contact Spotify support using their Facebook, Twitter or contact form.
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Have a great day!