Need help? Check out Spotify Answers for solutions to a wide range of topics. |
Welcome to the community, ninadv!
You can contact Spotify Customer Support for your problem by following this link and starting with the 'Subscription' button.
If you have any other questions, feel free to post them in the community! 🙂
P.S. If your account changes to Free, you will not lose your playlists unless you delete them...