Payment of the account does not work :(

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Payment of the account does not work :(

verbeat
Newbie

Hello spotify team,

I would like to ask for your help on the premium account payment. I checked all the rules of the payment by card on your support page, however, even with everything being right, the payment does not work. The page tells me that I have problems with the bank, though there are none.

The card has money, is not blocked, country corresponds to mine in the profile - is there still any way to be able to pay?

I just really want to listen to the music offline 🙂

Thank you

Vera

1 Reply

Maxim
Rock Star 24
Rock Star 24

Hey @verbeat,

 

Thanks for coming to the Community.

 

If you’ve tried all of the tips here, I’d recommend trying again once more (from a desktop device), in a different browser/incognito window.

 

If that doesn’t help, Support should be able to look at this in more detail for you 🙂


Contact form: https://support.spotify.com/contact-spotify-support/?contact
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If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
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