I would like to ask for your help on the premium account payment. I checked all the rules of the payment by card on your support page, however, even with everything being right, the payment does not work. The page tells me that I have problems with the bank, though there are none.
The card has money, is not blocked, country corresponds to mine in the profile - is there still any way to be able to pay?
I just really want to listen to the music offline 🙂
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
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