Payment premium but not updated account

[annevdriesum]

Hello,

I have a problem with my Spotify premium payment. According to my creditcard statements I have paid for Spotify Premium, but whenever I try to log in it states that I have a Free account. How can I get my money back and rearrange these payments?

Many thanks,

Anne

[Joe]

Are you sure you are logging in with the correct credentials? Unfortunately, you can log in with a username as well as your facebook credentials (email address, not username) and only one of these will take you to the correct account. Try logging out and back in.

If that doesn't work, get in touch here and the account team will help. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.