Payment problem

[Selçuk]

I am trying to make payment with my credit cart but it s not been accepted. I have used this card many times before.

[jean3601]

Hey @Selçuk, Welcome to the community! 🙂

Are you using the same credit card on another Spotify account?

[Ramirezcesar]

Yo también tengo el mismo problema no me recibe el pago con tarjeta dice que el problema está en la tarjeta o entidad bancaria pero no porque la utilizo en otros pagos y funciona bien.

[jean3601]

Hey @Ramirezcesar, Welcome to the community! 🙂

I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂