Payment problem

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Payment problem

oktaybogaz
Newbie

Now i get yearly preminum account 2 days ago. (App did not suggest monthly membership.)
And spotifty take the money from my credit card.
Today? I cant listen the music, It says please upgrade your account to preminum.
(Actually i forget, 2 days ago i paid 180 Turkish Liras to spotify). And i upgrade the my account to monthly ( I dont know, when app suggest the plans it was include monthly plan too. i selected it).

After 5 mins i remember i paid the yealry.
and i cancel the my monthly membership from account options.

Now i have free account i think.

So, where is the my yearly payment?

Sorry for my english. Im try to explain. And i can try again.
(btw i can show the credit card extract.)

Plan

Now I think? -> Free/Premium

Country

 Turkey

 

Device

(Samsung S8)

Operating System

Android

 

My Question or Issue

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Payment problem

hughbetcha86
Gig Goer

Delete the app and reinstall. once you log back in Spotify will recognize your payment status/premium. Also you can try using desktop version and it too will show if you have premium. If you did cancel your subscription your credit card will be credited.

View solution in original post

1 Reply
Solution!

Re: Payment problem

hughbetcha86
Gig Goer

Delete the app and reinstall. once you log back in Spotify will recognize your payment status/premium. Also you can try using desktop version and it too will show if you have premium. If you did cancel your subscription your credit card will be credited.

View solution in original post

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