Payment through Vodafone generated an issue: I lost my Premium account

[rosi-chan]

According to my provider the monthly subscription to Spotify premium has been correctly paid (as for the last 12 months now).
I have tried to follow the FAQs thus reinstalled Spotify and cleaned the cache but still cannot switch to Premium unless I pay via credit card.
Please Spotify support help me!
I need to listen to my music in peace!
Tnx

[crematedman]

@rosi-chan hey there Rosi, sorry to hear that,

I suggest you reach out to:

https://support.spotify.com/au/contact-spotify-support/, or

support@spotify.com (with as much detail of your issue as possible)