Payment

[NUFC1305]

Is anyone else getting charged £9.99 for the free subscription or is it just me?

[MarkPedersen]

Hello NUFC1305! Ive just taken a look in the Knowledge database and u should contact a Spotify employee either on twitter at @SpotifyCares or at this link: https://www.spotify.com/dk/about-us/contact/

Hope it helps! 

[Jacob · Accepted solution]

Hey @NUFC1305, welcome to the Spotify Community!

To add to what @MarkPedersen has said, it sounds to me like you may have signed up for a free trial of Premium and then forgotten to cancel before your subscription was renewed. Could you check your account's Subscription panel and let me know what your account's status is?

Looking forward to your response 🙂

[MarkPedersen]

Thx @Jacob_ for taking the last part ❤️

[NUFC1305]

Thankyou it's sorted now 🙂

[Jacob · Accepted solution]

@NUFC1305,

Good to hear! If you need anything else, I'm

https://open.spotify.com/track/7vqUr6K2Js9Paq4kdNSOm6

🙂