Payment

[user-removed]

I do not have a premium account, but every month spotify charge to me 9,99€. why?

[timmieschaap]

Hey there!

That's wierd, can you check your status in your dashboard?

If you're charged €9,99 a month, you may have a Premium subscription.

[user-removed]

Hi,

I've checked. but I donìt have it. I had it. but spotify is still charging me the fee

[timmieschaap]

Alright, so your current status is "Free"?

Just to be sure, you can cancel your Premium subscription using this form.

(Just click the "I'd rather switch to Free"-button to keep your free account.)

[user-removed]

yes it is free

p

[user-removed]

the link seems not work. where I can find it? 

[timmieschaap]

Make sure you're logged in before clicking the link, but you can find it yourself using your dashboard:

Dashboard > Subscription > Cancel your subscription.

[user-removed]

perhaps I was not clear. I've already cancelled it, but on my bank account I still continue to see 9,9 per month. Should I get in contact with my banks?

[timmieschaap]

Alright, please contact Spotify using this form. 😉