Help Wizard

Step 1




I had some problems with the payment but now the money for premium has been drawn but I still have no premium account, the webbsite says I'm using FREE and so does the app... Please help me 😞
1 Reply

Hi @Susannav!


Welcome to the Spotify Community.


There are a couple things that could have happened, we’ll help you get to the bottom of it.


  • Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
  • If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
  • If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.


Let us know if you have any questions. Thanks!


A.J Nelson

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