Payment

[Susannav]

I had some problems with the payment but now the money for premium has been drawn but I still have no premium account, the webbsite says I'm using FREE and so does the app... Please help me 😞

[AndyJoel]

Hi @Susannav!

Welcome to the Spotify Community.

There are a couple things that could have happened, we’ll help you get to the bottom of it.

• Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.

• If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?

• If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks!