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Payment

Payment

Avatar of Eazy_kng
Newbie
2013-09-21 04:28 AM
I am getting charged and I canceled my account, I want a refund I have not gotten a reply back. my Case #: 00931905
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Avatar of Taylor
Community Legend
2013-09-21 09:31 AM

Hi, and welcome to the community!

 

Firstly, did you reply to the automated reply you probably got sent? You need to reply to that even if it's from a no reply address so it gets sent back to the staff.


I'll also escalate that case number to the staff so they can bump it up the queue slightly.

 

Anthony ๐Ÿ™‚

This post was by Taylor - I do not work for Spotify!
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Avatar of Richard
Community Legend
2013-09-23 11:36 AM
Hey!

We dropped you an email two days ago about this. Did you get it? Be sure to check your junk/spam filters.

Just reply to that and we'll help you out ๐Ÿ™‚
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
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