Payments. Beeing charged, but downgrated to free version?

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Payments. Beeing charged, but downgrated to free version?

Newbie

Hi folks

From my bank acount i can see that I´ve beeing charged and have payed for my premium spotify, but for some reason I can only acces the free acount? Why is this? PLease help

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Re: Payments. Beeing charged, but downgrated to free version?

Community Legend

Hey! Welcome to the community 🙂 

 

Are you sure you are logging in using the correct details? 

Its amazingly easy to accidentally have two accounts, one with a Spotify username and password, and another using your Facebook details (log in with email). 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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