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Payments and subscriptions

Payments and subscriptions

I purchased premium and have been charged twice. When I go to cancel its not giving me the option and telling me im still getting spotify for free when obviously im not because ive been charged twice! I want to completely cancel my account!
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Hey @Emjayy1!!

 

Sorry to hear that you're having trouble!

 

Please fill out the questions here to see if we can figure out what is going on. It walks you through the steps to troubleshoot:

 

https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account

 

Let us know if there is anything else we can do to assist!



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