Payments not shown in my overwiev

[Apophie]

Hello guys,

so here is the thing. Some days ago I just got the adv after every 2. song. So I was looking around in the internet and just found out, that Unlimited does not exist anymore, but that ppl who ahd Unlimited would still have Unlimitded - if you get me so far 😉

So that would mean no advs while listening to music.

Then I just ha a look into that payments overwiev. My last payment (28.01.14) wasn't shown in there. I contacted the support. Never got an answer back...

So today my bankaccount got charged again, because one month is over now - I know that is normal and I wouldn't mind that if I wouldn't get advertisement. And well my Spotify does not say Spotify Unlimited anymore. Which is weird, because they still charging me for it...

So yeah I just filled in anotehr contact form. But tbh I am so tired of waiting.

What can I do now, to get my moneys back, or that the annoying advs will leave me alone - and no geting Premium isn't an option for me because I use spotify in my pc only...

Thanks in advance!

[Peter__]

Can you let us know the case number from the last time you got in touch with support? It definitely sounds like you have more than one Spotify account. 

[Apophie]

Well I just have 1 Spotify Account for sure 😉

My first contact number is this: # 01267807

And thats the one from today: # 01275211

Just in case it's in german 😉

[Peter__]

I've asked someone to make sure its with the right team for you. 😉

[Apophie]

Thank you 🙂

I am never 100% sure what to choose at that support forms... Especially not if it's that special 😉

[Sam · Accepted solution]

@Apophie Thanks for emailing in. You should hear back shortly (in German).

[Apophie]

Thanks Sam 🙂

Well I don't mind if in German or English 😉