Pending Charge on my bank account, but not getting Premium

[lionsss]

Hey y'all, I just tried subscribing to premium using the student discount a few minutes ago and have not received the premium benefits. There is a $5.35 on my bank account, but there is no receipt for the transaction on my account page. I tried logging in and out of account on the web browser as well as deleting and reinstalling the app. to try to force the sync, but no luck so far.

[KatesHere]

Hey there @lionsss and welcome to the community!

That is odd. Student Discounts are a bit tricky so I'd suggest you wait a day or so, so that the system will update the info on its own.

Let me know if it persists 🙂
K

[Gustopher4]

I have the same problem only I never got the subscription and I was charged and I am very upset and I tried calling the support system and they were very rude to me

[Gustopher4]

I want a refund for what I was charged for on my account

[Rich23]

I tried to switch to premium 4 times and received a msg saying credit card not passing. Guess what? My bank have charged me 4 times the price of the membership. But even worse, im not gettin premium yet. Well done spotify!

[Rich23]

I have tried to contact you via twitter several times, email and forums with no success. This is horrible.

[osornios]

@Gustopher4 @Rich23

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

[Jason]

Hey y'all!

I'm sorry to read that you've ben having some trouble with a pending charge showing on the card.

This would be best looked into by our Accounts team. Reach them via our contact form (detailed above), or by Twitter (@SpotifyCares). Either way, I'm positive we'll be able to get this investigated for you.

Just on a side note, if you've already been in touch with the contact form, could you let me know the 8 digit case # for your email to us? I'd love to get this chased up for you.

Thanks again, and here's to a speedy fix!