Plan is incorrect and voucher applied wrongly

[MrBigDazza]

Plan

Was on Premium Duo should be on Premium

Country

UK

Device

N/A

Operating System

N/A

My Question or Issue

I cancelled my premium duo as Daughter was moving out. Change to Individual Premium and applied a gift card for 12 months premium but now showing plan as Premium Duo with next payment date of September. Can someone please sort this out for me? Thanks

[kaworu_bloodpaw]

Hey @MrBigDazza

That's strange. You shouldn't be able to apply a gift card to a Premium Duo plan. Could you check out this page and see if it says you're on Duo or Individual?

If my answer was useful, don't forget to give it a 'Like!' If my answer was the solution, don't forget to mark it as the solution! Thanks! 😇

If you need anything else, please reply and ask! Disclaimer: I am not affiliated with Spotify.

[MrBigDazza]

Thanks for you help.

It's now showing Premium individual, that changed last night but says plan
is cancelled and saying current plan will end on 5th September 2024.

How the **bleep** can I speak to someone at Spotify regarding this, every avenue
of support pushes me to "The Community".

[Maxim]

Hey @MrBigDazza,

Thanks for coming to the Community.

Since we can't access the backstage area of your account, it's best to reach out to Support here so that they'll be able to take a look 🙂