Help Wizard

Step 1


PlayStation connection (PS4,PS5)

PlayStation connection (PS4,PS5)











PlayStation 5


Operating System






My Question or Issue


Hi! I got problem connection my Spotify and PlayStation account. When i try to do that i got a message that my account is already connected with other one. I called to PlayStation helpline with my issue but they said that they can't do anything and i have to contact Spotify support. Unfortunately, I got an email that they can't do anything also and i have to contact with PlayStation.... Anyone had some similar trouble or know what to do? 

1 Reply

Hey there @Snoofkin,


Thanks for reaching out about this here in the Community. 


We understand that you've already reached out to Sony support, but we're afraid in this case they're the ones who can help you with this. Remember to let them know your username so they can unlink your Spotify and PSN accounts.


You can do this by heading over here and selecting Contact PlayStation Support > Account & Security > Change Online ID & other account questions > scrolling down and you'll find the different channels available to contact them.


If you need a hand with anything else, the Community is here for you.


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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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