Playlists and Premium service gone

[user-removed]

Hi,
Firstly, apologies if this has already been covered on the forum but I'm frustrated and can't seem to find anything that covers my exact issue.
I attempted to access Spotify on my Android device 2 nights ago and found I was logged out despite not having manually logged myself out. I signed in via Facebook (as I had done when I first opened my account) and saw my premium service was seemingly not available and that none of my playlists or saved music were there.
I contacted Spotify and received an automated email that directed me to help pages and the community, which first and foremost I found ridiculous that I was expected to trawl through forums for a solution to a problem that was no fault of my own and appears to be a common frustration among paying customers. After a brief search I had apparently fallen under the same bracket of those who have inadvertently made 2 profiles under the same email - though I attempted to rectify this I could not find any solution. I also did the usual uninstall/reinstall to no avail.
Can someone please help!? I'm extremely unimpressed with the customer service here especially when all I want is to listen to my playlists and the service that I pay for but can't access!

[EthanS1]

With the automated emails if you reply it will be queued for a agent to respond within 48 - 72hrs

You'll need to speak to Support!

Have you changed your facebook password or got 2 step verifiication as that can cause log outs

Let me know 🙂

Hope I've helped you today 🙂
Keep it Spotify!
Have a Fab Day 🙂

[user-removed]

Thanks for your comment.
I've replied to the email because I can't find any reason for this happening - I've not changed my Facebook password or had any 2 step verifications. I had been listening to Spotify just a couple hours before I was logged out and nothing happened between me listening hours earlier and being logged out so I honestly can't say what has caused this.
Thank you anyway!