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Playlists gone, account changed from Premium to Free?

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Re: Playlists gone, account changed from Premium to Free?

Community Legend
Spotify did confirm both of the case numbers above where escalated for me, so they are definitely in the queue. No sure why it is taking them so long at the minute to get back to people.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Playlists gone, account changed from Premium to Free?

user-removed
Not applicable

My case was solved! I received an email from support@spotify.com and they replied almost instantly. Thanks for your try and checking my case ticket!

Re: Playlists gone, account changed from Premium to Free?

Community Legend
@user-removed - Glad to hear it! 🙂

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Playlists gone, account changed from Premium to Free?

Regular

And still I am here without my playlists and premium account, listening to commercial for trying out the Premium...

 

Good thing that you guys got the help. Mayby me now?

Re: Playlists gone, account changed from Premium to Free?

Community Legend
@HYTTINE - Has no one replied to your case since I raised it earlier in the week?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Playlists gone, account changed from Premium to Free?

Regular

No

Re: Playlists gone, account changed from Premium to Free?

user-removed
Not applicable

you probably received a confirmation email from the support refering to your case? answer directly to this mail, just do not care about that no-replay message! worked for me...

Re: Playlists gone, account changed from Premium to Free?

Newbie

i have a similar problem... all started when i erased my cellphone cache... i tried to log in but i couldn´t remember my password, so requested a new one... when i finally log in, it said that my account is free... but i pay... even i checked with my bank... in the bill appears a code with a charge from Sweden... i want my premium account back, please!!

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