Help Wizard

Step 1

NEXT STEP

Playlists gone / possible double account

Playlists gone / possible double account

Hello!

 

   I opened my computer today and my Spotify that usually automatically starts up said my password was incorrect and wouldn't log it. I tried to change my password and it said I was connected with Facebook. Nothing on my facebook changed so I kept trying with my original information. It finally let me login but when I went to my profile all of my playlists were gone and showed 0 followers.

 

If I search for my name on Spotify I show up with all of my original playlists before any of the happened but none of that is showing up on the left of my screen. I can follow myself and everything.

 

It seems like when the password thing happened it created a different account for me and now will not log in to my original account.
Ive tried restarting my computer, uninstalling and reinstalling Spotify, disconnecting and reconnecting to my Facbook, and have read through the community.

 

 PLEASE HELP.

 

   

Reply
56 Replies

Could you post a link to your old profile? (Right Click on the name > Copy Spotify URI)

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Old and original and best:

1233061316

 

New and boring:

12131775082

 

Looks like they are both tied to the same Facebook - messy! Unfortunately this isn't something we will be able to solve here on the community. If you could get in touch with the customer services team directly using the online contact form they will be able to lend a hand to get you back to your original account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I received an email from the no-reply telling me to come on here! I've replied to that like you said. We will see what happens!

 

Thanks for helping me!

 

 

This exactly happened to me, did you get help??

Nothing yet. I'll let you know what they say.

My old and better profile now has no picture and a number rather than my name. All of the playlists are still there but still no word from Spotify.

I am runnning into the exact same issue. Received the same e-mail saying to check the FAQs and discussion boards. I sent back a link to this thread. Have you received any assistance yet?

Nothing yet. 😞 I'll let you know when I have any new information.

Same, that just happened... YOU GUYS, why is this happening 😞

same here, have you found a fix yet?

I have the same issue.

Can you please purge support on fixing this?

I paid for Premium on the 20th of February and my "new" account is a Free account.

Spotify Case # 01266799

 

Kristian

Duplicate account issues related to having two Facebook created accounts generally need sorted out by the Spotify support team. If you haven't already done so, get in touch with them directly using the online contact form.

Once you have done that, If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thanks Peter!

I did all that yesterday, replied to the noReply email I got but still no lifesign from Support.

I was hoping that me posting here would kickstart my ticket 🙂

 

Kristian

If you don't hear anything back after 24 hours from replying to the automated email, post your 8 digit case number here and we can escalate it further after that time. 😉

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

 

I just sent out a ping again to support. 🙂

 

Here's my ticket number: Spotify Case # 01266799

 

Thanks again Peter!

Escalated that for you.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

You ROCK Peter 🙂

 

Cheers!


@user-removed wrote:

 

I just sent out a ping again to support. 🙂

 

Here's my ticket number: Spotify Case # 01266799

 

Thanks again Peter!


Just sent your case over to the right team, keep an eye on your inbox 🙂 

___

New to the Community? Check out the Community newbie tips

Did I solve your problem? Click 'Accept As Solution' to help others find the answer!

Need Spotify help on Twitter? Head to @SpotifyCares

Suggested posts