Playlists gone, premium gone - HELP!

[user-removed]

Today after my son had been using the computer, I noticed when I went on to Spotify all my playlists were gone and my premium subscription gone. It was like I had a new account? I thought he must have done something but from reading several posts ive noticed this has happened to quite a few people.

Please try and fix this spotify my music means a lot to me and after having to cancel so many monthly payments i really felt this was one worth keeping! show me that it is!!!

thanks!

[Peter__]

Hey 🙂

There are a few steps noted in this thread that might help you resolve your issue without the need for customer support, so I would suggest you give them a go first! The odds are you have accidentally created a duplicate account 😉

If not just post back here and I'll see if I can get someone to look into it for you,

Peter

[user-removed]

Thanks for your help.

From further reading I think my Facebook account has been disconnected from my Spotify, but I'm unsure how to reconnect? I looked in the preferences section but no option?

[Peter__]

If there is no "Connect to Facebook" or "Disconnect from Facebook" in your Edit > Preferences window then I am guessing that you are signed into Spotify using Facebook. 

Peter

[user-removed]

Yeah from even further reading it looks like a moderator has to sort it for me. Probably best emailing??

[Peter__]

I will escalate it to the staff for you here 😉 save you explaining again!

Hopefully someone will see it soon!

Peter

[user-removed]

Thank you so much!

[user-removed]

Realised I have duplicate accounts so if any mods could please delete my account that i use (snip! - Mod) to log in through and just keep the one with username tinarowantree i would appreciate! thanks 🙂

[David]

Hey there!

All done - your second account has been deleted and it's just "tinarowantree" left now.