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Playlists have disappeared and I can't access my account

Playlists have disappeared and I can't access my account

Hello,

I woke up this morning and from my other account I realised that 6 out of 7 of my playlists disappeared. I then tried logging in but it tells me password and username is incorrect. Did I get Hacked? Can someone please help me?

Here is the link to the user profile https://open.spotify.com/user/go3ldcv9phluwsnw3584mhc1i

 

 

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1 Reply

Hey @Giovannireds, thanks for reaching out to the Community!

 

I’m sorry to hear about this.

In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.

Billy-JSpotify Star
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