Please Help Me

[nickmelendez73]

So just a few minutes ago, I wanted to get Premium for Spotify. Then i applied for the premium for students. I put all of my information that it asked for from my debit card and it took the $4.99. Then after it asked me for my first and last name also what college I go to but... I do not go to college i am a student in high school i feel like that's a false advertisement. So I'm wondering how would i get a refund for my transaction because i do believe that i deserve a refund.

[MartinStoichkov]

Hey @nickmelendez73, welcome to the community!

If you think you`re eligible for a refund, please get in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly. Please have in mind, that you can request a refund within 14 days after the purchase.

If you have any question, or you didn`t get a reply, come back to the community, we`d love to help : )

[nickmelendez73]

Which category do i select to get a refund?
@MartinStoichkov,

[MartinStoichkov]

Hello back. Go to Subscription - students discount and hit the "Need more help" button or "cancelled but still was charged"

[nickmelendez73]

So I've tried everything. Spotify support sent me an email but what they keep doing is sending me back to the contact form.

[MartinStoichkov]

This is an automatic reply from no-reply, please reply back to this emai, and you'll hear from them shortly, usually between 24-48 hours.