Please help!! I still haven't received the reset link

Please help!! I still haven't received the reset link

isaycruz1929

I tried to reset my password and still haven't received the reset link. I even checked everywhere even in junk and spam mail.  Can someone please help?

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1 Reply

TreyAnastasio

Hi @isaycruz1929,

 

Thanks for posting in the Spotify Community!

 

If you're sure that you entered the correct email address (or username) for your Spotify account, then I would first recommend trying resetting your password using a private window or a different browser, again checking all email filters including spam/junk.

 

If you still aren't receiving a password reset email, I would recommend getting in touch with Customer Support by clicking on their contact link provided in this support article, under “Old email address?” They’ll take a look and do their best to help.

 

Let me know how it goes, as well as if you have any other questions.

 

Have a good day!

TreyAnastasioSpotify Star
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