Please help me.

[Brittylynch]

Please help! I am trying to send up another account on my premium account. I have made sure I used two different devices, the second accounts live in the same house as me, I have cancelled the request and resent it, I have made your my account has been verified. 

This is is so stupid and I have spent an hour looking at this site for answers I’ve tried everything that’s been recommend and it continues to tell me “you’re unable to join this family plan”. 

Plan

Premium

Country

Australia 

Device

iphone X

Operating System

iOS 12 something 

My Question or Issue

[OneByBoo]

Hey there @Brittylynch,

thanks for posting !

Sorry to hear you're having an issue.

Let take a first step togheter where you read this whole help page, making sure you haven't subscribed or paid in a way with can effect the process.

Let me know how it goes and we'll move from there 😃