Please help with premium


Please help with premium

Hello- I just downloaded spotify and am trying to use the premium trial subscription. However, it keeps telling me that I don't have the premium. I wouldn't mind buying the subscription I just don't know how to get it to recognize that I signed up for premium. It says I have signed p for it and i got a confirmation email. I also tried logging out and then logging back in. Please help 🙂
2 Replies

Re: Please help with premium


Hey Ashmac,


We've checked your account and your subscription's definitely all gone through okay. It's a bit annoying but sometimes our system takes a while to update. If you wait a few hours then log out and back in, that should get you access to all the neat Premium benefits. Enjoy the trial!


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Re: Please help with premium

Community Legend

Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post they might be able to "push" your premium to your device a little quicker. 


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