In this case then I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.
Support usually gets back within a day or two.
Hope this was more helpful!
Have a great day,
BittencourtRock Star 21
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