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Porque al redimir mi tarjeta que compré el 10 de feb no va a mi cuenta

Porque al redimir mi tarjeta que compré el 10 de feb no va a mi cuenta

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Hey there, 

 

Thanks for reaching out here in the Community. Hope you don't mind us replying in English as it's the Community's official language. 

 

It's possible that you redeemed your gift card on a different account. We'd recommend taking a look at this article in order to find if you have another Spotify account. 

 

If the gift card was indeed applied to another account that you don't use, you can try reaching out to our Support team here so they can check both accounts and provide further help if possible. 

 

Hope this sheds some light on the situation. If anything else comes up, the Community will be here. 

 

Cheers!

NovyModerator
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