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Hey,
Thanks for reaching out. We hope you don't mind us replying in English.
Please note that podcasts usually include some advertising. This has been the case since the early days of podcasts, and continues to be true today, including on Spotify. Therefore, even as a Premium user, you may receive advertising or sponsored messages when playing a podcast. Note that as a Premium user, you still enjoy an ad-free music listening experience.
We hope this helps. Let us know if you have other questions.
This is not a solution is a take it or leave it. Podcast was always included without ads
Hello,
I am afraid that people are referring to ads now added by Spotify, not by podcasters as part of their content. We're paying for an ad-free subscription applicable to all content within the platform from Spotify. Where can we file a complaint? It does feel like a breach of contract.
I started hearing ads by spotify this week ,and I paid a subscription, whats happening?
Hola, pague un plan premium para escuchar musica sin anuncios y me estan saliendo, como hago para hacer el reclamo, ya que solo escucho musica, gracias.
A mi me pasa igual. Es una vergüenza. Si nos diéramos de baja en masa probablemente la cosa cambiaría
si pago por NO tener anuncios, es para no escucharlos! Es incumpliendo del contrato que han roto unilateralmente.
This is terrible, listening to ads in podcast even when i pay for premium sucks.
No pago premium para escuchar publicidad.
Uno entiende que las personas pueden hacer cuñas en medio de sus podcast, pero los anuncios que están saliendo al principio y fin de cada podcast no hacen parte de ellos.
Qué hacemos??? Si pagamos Premium es para no escuchar publicidad y ya 4 anuncios en el podcast que estoy escuchando es una falta de respeto... pero aún no veo ninguna solución a la vista? A quién llamamos? Dónde podemos quejarnos y solicitar una respuesta?
Esyo no es una respuesta... Lo que buscamos es escuchar nuesto cotenido sin tener que escuchar publicidad, de lo contrario no tendriamos que pagar una suscripción
Hola, gracias por tomar tiempo para contestar.
Después de estar un mes sin publicidad, de nuevo, salta. Y no es publicidad del podcast, porque incluso salta publi vuestra. Si vuestro plan premium promete nada de publicidad, y ahora tengo hasta dos anuncios por podcast, parece un fraude, no? Leo por aquí que hay más clientes que piensan lo mismo que yo, por lo que te ruego que lo anotes como reclamación, no como sugerencia.
gracias
Me pasa lo mismo, tuve el período de prueba de 3 meses sin anuncios, apenas se venció me cobraron la mensualidad y ahora escucho publicidad de "cámbiate a premium para escuchar música sin anuncios " a cada rato y además cuando estoy escuchando un playlist no se mantiene reproduciendo la música de ese playlist si no que comienza a reproducir lo que le da la gana y no la secuencia del playlist que tengo guardado en mi biblioteca, Ayuda! Dónde se reclama?? Spotify tiene un email o soporte?
Hey @Kareeng,
Welcome to the Spotify Community! I hope you don't mind me replying in English.
Sounds like you have multiple Spotify accounts and you're currently logged in to a free one. I'd recommend checking out this article for more info on how to locate your Premium account.
Hope this helps! Cheers 🤘
He estado recibiendo anuncios(publicidad) en los podcasts que no son parte del podcasts, es publicidad incluida por spotify.
Los anuncios aparecen al inicio, durante y al final de la reproduccion del podcast.
Los anuncios no se pueden omitir y la unica forma que he encontrado es avanzar el anuncio para que termine rapido; pero ultimamente ya no me da la opcion y tengo que escuchar el anuncio completo o cerrar la aplicacion para poder evitar el anuncio. Tambien son minimo 2 anuncios los que se reproducen cada vez.
Es esto esperado con un plan premium duo? Que se necesita hacer para que se omitan estos anuncios.
Escribo aqui, ya que en la pagina de la cuenta en la seccion de soporte no hay manera de levantar algun tipo de reclamo.
En donde se puede solucionar esto?
Plan
Premium
Country
Argentina
Device
Moto G8 Plus
Operating System
Android 10
As people are saying, the ads we're forced to listen while listening podcast -even though we pay a subscription- aren't embedded within the podcast recording. These are Spotify ads that even apear as ads with a message saying "the podcast will continue after the ad". !!!!!! See the image below.
Why would I pay for a subscription if it isn't to GET RID OF ANY KIND OF ADS? On top of that, the adds are not even from my country and there's no way I could get what the add is trying to sell to me, it's trash.
I'm seriously considering stop paying my subscription after many years and switch to other platform.
Hi!
I also have a premium account and has just started listening to advertising (i was not one month ago). This is a breach of contract! Can t we all posting here create a clamo together? The contract is not being respected.
thanks
estoy cansado de los anuncios en podcast y además de 2 minutos de duración!!!!!!! no mas
Debería ser ilegal. Nos han ofrecido "una experiencias sin anúncios " según su propaganda.
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