Portadas en gris

[user-removed]

Plan

Premium

Country

Spain

Device

Samsung Galaxy

Operating System

Android

My Question or Issue

Desde hace varios meses las fotos de portadas del 80% de las canciones que se están reproduciendo en mi teléfono no se ven, se ven blancas, he reinstalado y continua sucediendo.

Cómo puedo hacer para volver a ver las portadas?

[Billy-J · Accepted solution]

Hey @user-removed, thanks for reaching out to the Community!

I'll be happy to help. I also hope you don't mind me replying in English.

Could you try using Spotify on a different network connection?

Also, could you let me know which Samsung Galaxy Model you have and the current OS on your device? 

Keep me posted, I'd love to take a look.

[user-removed]

Hi, thanks for answering, it's no problem doing it in English.
Maybe my phone is too old, it's a Samsung GT-190601 and Android 4.4.4, a few months ago everything worked perfectly, on the same device, I don't understand anything about mobile phones, so I don't know if the problem is the phone

[Billy-J]

Hey @user-removed,

Thanks for the reply.

Could you try performing another clean reinstall by following the steps provided in this Spotify Answer? 

Let me know how this goes!