Announcements

Help Wizard

Step 1

NEXT STEP

Posibble Colombia scam. It says its to cost COP11499 but really comes COP18312.45

Solved!

Posibble Colombia scam. It says its to cost COP11499 but really comes COP18312.45

I tried to to buy Premium in that price which is announced on the website: COP11499. I have been surprised to see that really pulled COP18312.45. What should I do to get my money back?
Reply

Accepted Solutions
Marked as solution

You should contact spotify directly about this matter: Go here https://www.spotify.com/about-us/contact/contact-spotify-support/ and fill the form with a description of the problem.

View solution in original post

3 Replies

Hi. Have you bought premium through Spotify's website or Apple Store?

I fist tried a lot of times through spotify's app in my android. I finally paid that price because I was more than a week without music. I work for a bank and I have seen that there are many rejected payments by users due to that wrong price.
Marked as solution

You should contact spotify directly about this matter: Go here https://www.spotify.com/about-us/contact/contact-spotify-support/ and fill the form with a description of the problem.

Suggested posts