I received an email about my monthly payment not going through and that my premium was paused with no offline-mode and with ads. I got the email the same day as the payment was due.
I checked bank statement, account info, receipts from spotify.
My spoty-account says I'm still premium. I can still do offline-mode, and there's no ad-interupts. I can even see the receipt from the day the payment was due. I see the payment on my bankstatement as well, but dated the day after it was due, there was enough money on the account the whole time.
Is I understand it spotify try to charge a few times before canceling a customer the way the notification email said was already done.
So to the questions...
How fast does spotify notify customers about a failed transaction?
How many tries before first notification?
And does the notification contain Fare wells such as "Thank you for your time with us" and "It's sad that you are leaving us"?
Or was this a well planed and executed attempt at getting my debit card details that I just managed to see through?