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Hello @ricardenasz ! Apologies for the delayed and English reply, looks like we don't have a lot of Spanish speakers here on the community at the minute!
I'm not aware of the details of the promotion you have signed up using, however I suspect it may only be valid when paying by credit/debit card. I would suggest that you get in touch with Spotify support directly so they can assist you further with this. There are several ways to get in touch!
If you have Twitter, following and dropping a Tweet to @SpotifyCares (English), @SpotifyAyuda (Spanish) or @SpotifyAjuda (Portuguese) is often the fastest way to get a reply and they can deal with the majority of issues excluding payment/billing issues.
Alternatively, you can email them (in any language) using the online contact form. There is also a special contact form if you can't remember your login details or the email address on your account is incorrect. The contact form support team should be able to handle absolutely any issue you are having!
When getting in touch via the contact forms, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the support agents will get back to you as soon as possible.
Peter
Spotify Community Mentor and Troubleshooter
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I live in Mexico and, as the person that wrote this question, I'm trying to get that promo that is offered in my country.... it's about paying 29 pesos for three months. I sent a message to your staff in spanish and I received an email in english saying that I should look for help in this community... I come here and there's no spanish assistance and I read that I should send and message or twit the Spotify support to get assistance (which I did) and also you guys in the US are not aware of this promo... so what should we do. I'm trying to pay at an OXXO market as well. Thanks
Try replying back to the noreply email that said to come to this community. Tell them you still need help.
It should go through and support should reply.
Te dieron alguna solucion de la promocion de "Primeros 3 meses por 29 pesoso"? igual no encuentro a nadia que me solucione.
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